MKV Intranet System

Designed to streamline internal operations and enhance communication at MKVelsen Hospital.

Client:
Medische Kliniek Velsen

Release Date:
2024

Industry:
Healthcare

Deliverables:
Intranet system

Overview

The MKV intranet system, developed by DSTRCT Group, was designed to streamline internal operations and enhance communication at MKVelsen Hospital. The challenge was to create a unified, secure platform for managing patient data, department-specific news, ticket resolution, and document organization, all while ensuring smooth collaboration among hospital staff. DSTRCT Group provided a comprehensive solution that addressed these needs through a highly customizable and scalable intranet system, helping MKVelsen Hospital boost productivity and communication efficiency across departments.

Objectives

Provide a centralized platform for managing internal hospital documentation.

1

Enable secure and organized sharing of patient information across departments.

2

Create an efficient task and ticket management system for staff to raise and resolve issues.

3

Foster clear communication through department-specific news and live chat functionalities.

4

Ensure quick access to critical resources, like the hospital knowledge base and event system.

5

Develop a scalable solution that could be customized to meet the unique demands of different departments within the hospital.

6

Solutions

DSTRCT Group approached MKVelsen’s requirements by creating an intuitive, feature-rich intranet system. Key features of the system include:

Document & Task system

A core module that allowed document administrators to create, review, and approve documents in a secure and organized manner. This system streamlined the creation and collaboration process by supporting multi-worker tasks, document versioning, and a rejection management system.

Ticket management

The intranet’s ticket system empowered hospital staff to raise service requests or report issues via customized forms. Automated routing, ticket forwarding, and performance reporting ensured timely resolution and visibility into service requests.

Patient information module

Patient-related documents were securely stored and organized by department, enabling easy access for authorized staff members while maintaining data privacy.

News & Agenda system

This functionality allowed hospital departments to keep employees updated on relevant news, events, and training sessions through a user-friendly dashboard. The system also supported event registration and management for staff.

Live chat & knowledge base

The real-time chat feature fostered seamless communication among staff, while the knowledge base served as a central repository for hospital policies and procedures, organized in a searchable format.